- #Nuance vocalizer os supported install
- #Nuance vocalizer os supported upgrade
- #Nuance vocalizer os supported software
For details on support for Call Progress Analysis
#Nuance vocalizer os supported software
Virtual CUBE (vCUBE) can run either on Cisco Cloud Services Router (CSR) 1000V (if you use IOS XE 16.9, 16.12, or 17.2) orĬisco Catalyst 8000V Edge Software (if you use IOS XE 17.4 or 17.6).Īll gateways in the preceding table support inbound contact center calls.
#Nuance vocalizer os supported upgrade
You must enable Cross-Origin Resource Sharing (CORS) and set Finesse hostįor more information on CORS CLIs, see the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide at. In Live Data (standalone) 11.6 and 12.0 deployments, when CUIC and Cisco Finesse components are in version 12.5, Live Data gadgets will not load in Cisco Finesse. Unified CCEĪnd Packaged CCE, Release 12.5 support CUCM 14 if UCCE 12.5(1) ES 72 is installed.Ĭisco Unified Contact Center Management Portal (CCMP), Release 12.5 is supported with CUCM, releases 11.5, 12.0, and 12.5.
#Nuance vocalizer os supported install
Install UCCE 12.5(1) ES 33 for CSSM On-Prem 8.xĬUCM, releases 11.5, 12.0, and 12.5 are supported with Unified CCE, Packaged CCE and HCS for CC, Release 12.5. Unified CCE/HCS for CC Components, Release 11.6įor Live data gadgets to load in Cisco Finesse, ensure to install CUIC 11.6(1) ES18 or later on Live Data (Standalone) server.ĮCE 12.5 is not compatible with Packaged CCE 11.6.Ģ4000 Agent Deployment is not supported with PG 11.6.ĬCMP is not applicable to Packaged CCE.On UCCE and HCS for CC 11.6, install UCCE 11.6(1) ES 7 before you upgrade CCMP to 12.5(1).ĬCDM is applicable only to HCS for CC.On HCS for CC 11.6, install UCCE 11.6(1) ES 7 before you upgrade CCDM to 12.5(1).ĬCE 12.5 supports Cisco Smart Software Manager (CSSM) On-Prem 7.x and 8.x. Unified CCE/HCS for CC Components, Release 12.5 On PCCE 12.0, install CCE 12.0 ES37 before you upgrade CVP to 12.5(1). PCCE/UCCE/HCS for CC Components, Release 12.0įor Live data gadgets to load in Cisco Finesse, install CUIC 12.0(1) ES 06 or later on Live Data (Standalone) server. PCCE/UCCE/HCS for CC Components, Release 12.5 Paths, see the CCE Upgrade Flowcharts in the respective Contact Center Enterprise Installation and Upgrade Guides. Upgrading only the component that delivers the new feature may not be sufficient in all cases. Upgrade all the solution components to experience the new features delivered as part of a particular solution release version. For the languages that are supported by Cisco Webex Experience Management, see Experience Management. The Cloud Connect component can be deployed with Enterprise Solution.įor details on the browsers that are supported by Cisco Webex Experience Management, see Experience Management. Support for a CUCM release is inclusive of all updates. Prior to 12.0, all components must be on the same release.Įxception: Cisco Unified CM (CUCM) can continue to be on an earlier compatible release for an off-box solution deployment. Packaged CCE: In Release 12.5(1), the multistage upgrade support is backward compatible with Release 12.0 only. Includes some components not supported in a Cisco HCS for CC deployment. For example, support for ESXi depends on VMware release cycles.Ĭisco Hosted Collaboration Solution for Contact Center (HCS for CC) shares the same media kit as Cisco Unified CCE, which
Supportįor these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party The Compatibility Matrix specifies all supported third-party software (such as Nuance and Informix) and its versions. Automatic Speech Recognition and Text to Speech.Single Sign On (SSO) Identity Providers (IdPs).
IOS-XE Versioning Key 16.12.1a and 16.12.3 as Examples.IOS Versioning Key 16.1(4) M3 and 16.1(4) T1 as Examples.Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x)